1.You confirm that you are an adult of sound mind and entitled to proceed with the consultancy.

2. The consultancy sessions provided to you will be provided on a humanitarian basis and the first session will be provided free of charge and further sessions beyond the first session shall be charged @Rs.399/- (Rupees Three ninety-nine) per session. All such charges shall be paid at the time of booking the sessions via our website/payment gateways as designated by us or otherwise as may be directed. All the sessions shall continue to remain on one to one basis between you and the consultants directly. Elixir and all the persons connected thereto are and will not be responsible for the same and in any manner whatsoever. You and/or your heirs, executors, administrators and/or successors shall not hold Elixir and/or any persons connected to and/or from Elixir responsible for any advice/consultancy that will be provided by the consultants and the effects and any act deeds matters and things post the conversations or otherwise for any reason whatsoever.

3. All conversations between you and the consultants shall remain confidential. Confidentiality may be broken by Counsellors and/or Elixir in cases of abuse/neglect/harm to self or others/criminal proceedings/medical cases/in case you are minor.

4. Recording or taking screenshots of the messages exchanged by you is strictly prohibited and may result in severe legal proceedings including civil and/or criminal.

5. In the case of clinical cases, your case will be forwarded to the supervisor or other clinical psychologists and/or psychiatrists or any other appropriate expert who might or might not ask you to pay for the same and shall have to be borne by you.

6. Any cases of abuse/neglect/harm to self and/or consultants and/or others shall attract civil and/or criminal proceedings/medical cases as the case may be. 7. Any of the scheduled sessions during the continuance of the consultancy can be rescheduled by you giving a minimum of 48 (forty-eight) hours request in writing and failing to do so shall account for such session to the total session count. 

8. No refund shall be awarded in case of cancellation/No show. However, if the request for rescheduling has been submitted in writing at least 48 hours prior to the session, appropriate alternate time may be allotted by Elixir.